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Google Jan 16, 2021
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Google Jan 11, 2021

Update: This issue was resolved as I received my refund and an apology within a week of posting this review.Baldwin county buyers beware. I’m happy with the vehicle I have purchased but not the follow up service. The salesman encouraged me to submit a copy of my paperwork once I registered my vehicle so that I could receive a refund for the tax difference between Baldwin and Mobile counties. I did so; however, it is more than three months later, and I have yet to receive the refund and even a response to my emails. It seems that ...

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Google Jan 6, 2021

Y’all my car is finally getting fixed.So get this I took it to Springhill Toyota they tell me I have no warranty fast forward two months go to Palmer Toyota they tell me honey you have a warranty this can all be solved I said are you freaking kidding me!!! And he said no ma’am they had the part and everything. So the part I just bought I can return and no more worrying. A weight the size of the world is off my chest and shoulders and I feel so much better. Thank you everyone who ...

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Google Dec 30, 2020

This was the first vehicle I have purchased this century! I am older, not rich and looking for great value. Bobby Dees, my salesperson, was very kind and not pushy. I can say the same thing about Ryan Cox, Finance Manager and Donnel Smith, Sales Manager. It was a very nice experience. I was treated with dignity and all 3 seemed genuinely interested in my needs. Thank you Gentlemen!

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Google Dec 21, 2020

I called up my salesperson Victor Autry told him I was ready for upgrade my car to something nearer. Victor asked me what I was looking for. I told him. I did the online credit app at home. Waited about an hour to make sure it went throug. I called Victor back to confirm that he had received it. So I drove out to dealership spoke with Victor, he asked to please allow him hour or so to finish up with the customer in his off. When he came to get me Victor was very attentive to mu request and ...

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Google Nov 16, 2020

Great experience at the service department. I was using another dealership, but will be using Palmer's from now on. Great customer service.

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Google Nov 3, 2020

Palmer’s went above and beyond with performing the scheduled maintenance on our Avalon! Many thanks to Corey the service manager for helping to coordinate getting the service performed and with getting the vehicle to and from the dealer to assist with our medical issues. Many thanks Palmer’s!

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Google Oct 30, 2020

I love Palmers! I have purchased 2 vehicles from them. Most recently my 2020 Rav. Which I love! I would give them 10 stars if I could. Their sales dept is the best of the best!!! You can't beat them!! They get 4 stars bc their service dept, specifically customer service is the worst!!!! I spend my entire Saturdays for an oil change. I schedule an appointment. I arrive 20 mins and I wait. 3 hours. If I drop my car off it will be there the entire day and I'm at work stranded without a car.

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Google Oct 30, 2020

I had been shopping around online, checking vehicle backgrounds etc to make my list to check out. After viewing, test driving and consulting with the sales person decided not to make a purchase just yet and it's a great decision in my part because we just happened to pull into Jason Palmer Toyota to ask about a SUV that originally wasn't on my list because of no price showing at that time. I asked the salesman John Holman who greeted us what figure would they take, he made the call came back with a figure but it was over my ...

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Google Oct 30, 2020

Always get great service here!

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